Frequently Asked Questions (FAQ)

Sandwell is a New York City sandwich shop with three locations in SoHo, Gramercy Park and the Upper West Side, serving deliciously healthyish & better-for-you sandwiches on our own fresh baked bread.

We focus on quality ingredients, balanced portions, and food that’s satisfying without feeling heavy—ideal for everyday eating, whether you’re working nearby or visiting New York City.

At Sandwell, healthyish means better-for-you, well-balanced food—without sacrificing enjoyment.

Our sandwiches are:

• Thoughtfully made with quality ingredients

• Balanced rather than excessive

• Satisfying, but not heavy

• Designed to leave you feeling good after you eat

We do not include the following anywhere in our store as part of our healthyish ethos: pork, beef, red meat, cream, butter, or anything fried.

We prioritize balance, moderation, and flavor so you can have a great meal that leaves you feeling great —an approach that resonates with many guests both locally and internationally.

We bake our own bread every single day ourselves.

All of our semolina sub rolls are baked in-house, fresh every day. Bread is the foundation of every Sandwell sandwich, and we treat it with care.

Baking our bread daily allows us to:

• Control freshness and quality

• Avoid unnecessary additives

• Create rolls that are flavorful, light, and easy to enjoy

• Use high-protein flours

It’s one of the reasons our sandwiches feel substantial without being heavy.

Sandwell has three locations in New York City: our Upper West Side shop at 412 Amsterdam Avenue, our Gramercy shop at 250 3rd Avenue, and our SoHo shop at 157 Prince Street. We're conveniently located near offices and residential buildings, hotels and short-term rentals, walking routes between Flatiron, Union Square, and Midtown South, Central Park, the American Museum of Natural History, the Empire State Building, Gramercy Park, Washington Square Park, and the shops and galleries of SoHo, Nolita, and the West Village.

We are open daily from 10:00 AM to 9:00 PM at all locations.

That makes Sandwell an easy option for lunch, an early dinner, or a casual bite between meetings or sightseeing.

Yes — and it’s one of our most popular offerings.

We offer a daily happy hour from 3:00 PM to 6:00 PM.
During happy hour, guests can flip a coin for a chance to receive 50% off their order.

It’s relaxed, fun, and ideal for:

• After-work stops

• Early dinners

• A break between sightseeing, shopping, or meetings

We describe our sandwiches as healthyish and better-for-you.

That means:

• Less overly processed food

• Greater attention to ingredient quality

• Portions that feel balanced and satisfying

It’s healthier comfort food you can enjoy often—whether you’re on a workday lunch break or fueling a full day of exploring New York City.

Yes. We offer vegetarian and vegan options that follow the same better-for-you philosophy—simple, balanced, and full of flavor.

These options are especially popular with international visitors, including guests from Europe, the UK, Brazil, and Japan, who are looking for plant-forward meals while traveling.

Yes! We offer pickup, and delivery through our in-house ordering platform, available directly on our website here.

Ordering through our site:

• Is the fastest option

• Best prices

• Shows the most up-to-date menu

• Supports our team directly

Yes. All menu items are available for takeout, and delivery is available through our in-house ordering system here, depending on your location.

Our food travels well—ideal if you’re heading back to the office, your hotel, or home.

Absolutely. Sandwell is popular with nearby offices and professionals thanks to:

• Fast pickup

• Easy online ordering

• Consistent, satisfying meals

For peak lunch hours (11:30 AM–1:30 PM), ordering ahead on our website is recommended.

For large orders and team meetings, you can order catering directly online from our website as well!

Yes — we love catering.

Sandwell specializes in events big and small, including:

• Office meetings and team lunches

• Corporate events

• Private gatherings and celebrations

Our catering is designed to be crowd-friendly, flavorful, and easy to serve.

To order catering online or to inquire about catering, please visit getsandwell.com/cateringdirect or email catering@getsandwell.com.‍

You can reach us through the Contact page on our website or visit us at one of our locations in person during opening hours.

Yes. Sandwell is a great option if you’re looking for:

• A local NYC food experience

• High-quality food without a long sit-down

• Something quick, reliable, and easy to enjoy near hotels or major neighborhoods

Sandwell is a great place to eat in New York City for first-time visitors, and is the answer to what to eat in New York City on a short trip. Sandwell serves authentic local food in NYC that tourists love, as well as Americans visiting NYC, and is a hidden gem popular with locals.

Our SoHo shop is an easy stop between shopping and galleries downtown, and our Upper West Side shop is steps from Central Park and the American Museum of Natural History. Sandwell is popular with international visitors, including guests from Europe, the UK, Brazil, and Japan, and we are one of the best casual restaurants for jet-lagged travelers visiting New York City.

Yes. We accept major credit cards, including international cards, as well as contactless payment options.